September 25, 2024
Many airlines have attempted to create detailed and hands-on training for loading and unloading of powered mobility devices. Still, the problem of damage to Durable Medical Equipment (DME) has steadily increased through the years.
Much of this is due to the fact that there is high turnover in the ground crew staff. Very often as soon as someone is trained they soon move on to another role or another job.
It is also the case that while airlines do their best to train their staff, many of ground crew in many locations are not airline staff, but contractors. These contractors invariably have different training regimes as well as varying amounts of adherence to those standards.
Because of all these factors, Skyabl takes a very different approach to solving the problem of properly training and instructing staff. Skyabl provides "Just-In-Time" and "Model-Specific" training. We work with Durable Medical Equipment (DME) manufacturers, advocacy groups, powered mobility device users, and Airlines and create step-by-step guides, videos, and diagrams that show how to handle power chairs and powered scooters safely.
This training is delivered to gate agents and ground crew as they need it on the computer screen and wireless devices they are are already using to do their jobs each day. The instructions are presented clearly in a step-by-step recipe that the gate agents and loaders can easily follow.
[FPO Example screens]
Because of the availability of the right instructions at the right time and the clarity of the instructions for the loader, load time for power chairs and powered scooters is cut down from an average of 35 minutes to less than 10 minutes.
Every time a new model of DME is released by the manufacturers or an improved way of loading a particular making model is found, all staff everywhere have immediate access to any updates made to the Skyabl instructions.
September 25, 2024
Providing just-in-time training and data for powered mobility devises for the airline industry worldwide.